Shipping policy

Shipping Policy

Last Updated: September 2026

At House of Sonam, we want your shopping experience to be simple, transparent, and stress-free. Here’s everything you need to know about shipping your order.

1. Shipping Charges

  • Free Standard Shipping on orders of ₹299 or above.
  • Orders below ₹299 may be subject to a shipping charge, which will be clearly displayed at checkout before you complete your purchase.
  • Shipping charges, if applicable, are calculated based on the order and delivery location.

2. Order Processing & Dispatch

Once your order is successfully placed:

  • Orders are generally processed and dispatched within 1–2 business days.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout.

Please ensure that your name, phone number, email address, and delivery address are correct before placing your order.

3. Delivery Time

After dispatch, orders are generally delivered within 5–10 business days, depending on the delivery location and courier service.

  • Delivery timelines may vary for:
  • Remote or non-serviceable areas
  • Peak shopping periods
  • Festivals and public holidays
  • Adverse weather conditions
  • Courier delays
  • Unexpected logistical or operational circumstances

The delivery estimate shown at checkout or provided by the courier may therefore vary.

4. Order Tracking

Once your order is dispatched, tracking details will be shared with you.

You can use the tracking information to check the current status of your shipment.

If you have not received your tracking information within the expected dispatch period, please contact our support team.

5. Cash on Delivery (COD)

COD is available on eligible orders and delivery locations.

  • COD availability may depend on:
  • Delivery pincode
  • Order value
  • Courier availability
  • Other applicable operational restrictions
  • If COD is available for your order, the option will be displayed during checkout.

For COD orders, please ensure that someone is available to receive and pay for the package at the time of delivery.

6. Delivery Attempts

Our courier partners generally make delivery attempts according to their standard delivery process.

Please ensure that:

  • Your delivery address is complete and accurate.
  • Your phone number is reachable.
  • Someone is available to receive the order where required.
  • If a delivery attempt is unsuccessful, the courier may make another attempt or return the package to us, depending on their process.

7. Incorrect or Incomplete Address

House of Sonam is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If you realise that you have entered an incorrect address immediately after placing your order, please contact us as soon as possible.

We will try to assist you, but once an order has been dispatched, changes to the delivery address may not be possible.

8. Delayed Deliveries

While we work with our courier partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather
  • Natural events
  • Festivals and peak shopping periods
  • Transportation disruptions
  • Courier operational issues
  • Remote-location delivery
  • Government or regulatory restrictions

If your order appears to be significantly delayed, please contact our support team with your order number so that we can assist you.

9. Damaged or Incorrect Orders

Please check your package carefully when you receive it.

If you receive:

  • A damaged product
  • A wrong product
  • A missing item
  • An item that appears to have been damaged during transit
  • please contact us as soon as possible.

For return or replacement eligibility and the required process, please refer to our Return & Refund Policy.

Where required, we may ask you to provide photographs or an unboxing video to help us investigate the issue with our courier or fulfilment team.

10. Undelivered or Returned Shipments

If a shipment is returned to House of Sonam because of:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept the package
  • Repeated unsuccessful delivery attempts
  • Incorrect or unreachable contact information

additional shipping charges may apply if the customer requests the order to be shipped again.

Any applicable charges will be communicated before re-dispatch.

11. Shipping to Remote Locations

Delivery to certain remote or difficult-to-service locations may take longer than the standard estimated delivery period.

If your pincode is not serviceable, the courier or checkout system may indicate that delivery is unavailable.

12. International Shipping

At present, House of Sonam primarily ships orders within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated separately.

13. Contact Us

If you have questions regarding your order or shipment, please contact us:

House of Sonam
Email: support@houseofsonam.com
Phone: +91 99711 00548
WhatsApp: +91 9971662135
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM

Address:
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India

When contacting us regarding an order, please include your order number so that we can assist you more quickly.

Important Note

Delivery timelines are estimates and may vary depending on the destination, courier service, and circumstances beyond our control.

By placing an order with House of Sonam, you acknowledge and agree to the shipping terms outlined above.