Terms of service
Terms of Service
Last Updated: September 2026
Welcome to House of Sonam.
These Terms of Service govern your access to and use of www.houseofsonam.com, including browsing the website, purchasing products, creating an account where available, contacting us, and using other services provided through the website.
By accessing or using our website or placing an order, you agree to these Terms of Service and the policies referenced in them.
If you do not agree with these Terms, please do not use our website or place an order.
1. About House of Sonam
House of Sonam
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India
Email: support@houseofsonam.com
Phone: +91 99711 00548
WhatsApp: +91 9971662135
Website: www.houseofsonam.com
For legal or business purposes, House of Sonam may operate under a registered legal entity or business structure different from its customer-facing brand name. Where required, the applicable legal entity information will be provided in the relevant transaction or legal documentation.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Interfere with the operation or security of the website.
- Introduce viruses, malicious code or harmful technology.
- Scrape, copy or reproduce website content for unauthorised commercial purposes.
- Impersonate another person or provide misleading information.
- Use our website in a manner that may harm House of Sonam, its customers or service providers.
- Attempt to circumvent security, payment or ordering systems.
We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on our website are accurate and up to date.
However:
- Colours may appear slightly different depending on your screen or device.
- Minor variations in measurements may occur.
- Product images may contain styling or display elements that are not included with the product.
- Product availability can change.
- Product specifications may occasionally be updated.
- Actual appearance may vary slightly from photographs due to lighting, photography and screen settings.
If a significant error is identified, we will make reasonable efforts to correct it.
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order is placed, we will contact you where reasonably possible and provide an appropriate resolution, which may include cancellation and refund where applicable.
5. Prices
Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time.
Promotional prices, discounts and offers may have specific validity periods and conditions.
Where applicable, shipping charges, taxes or other charges will be displayed during the purchase process.
We make reasonable efforts to ensure that prices are displayed correctly. If a genuine technical or pricing error occurs, we may contact you before fulfilling the affected order.
If an order is cancelled because of a genuine pricing or product-information error after payment has been received, the applicable amount paid for the cancelled order will be refunded.
6. Promotions and Discount Codes
Promotional offers and discount codes may be subject to specific terms.
- Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Multiple discount codes may not always be combined.
- Promotional offers may have expiry dates.
- Some products may be excluded from promotions.
- Promotional offers may be changed or withdrawn where permitted.
- Free gifts may be subject to minimum-order requirements or other conditions.
The terms applicable to a specific promotion will apply to that promotion.
7. Placing an Order
When you place an order through our website, you are requesting to purchase the selected products.
You are responsible for providing accurate:
Name
- Email address
- Phone number
- Billing information
- Shipping address
- Other information required to fulfil your order
After an order is placed, you may receive an order confirmation.
An order may be cancelled or declined in reasonable circumstances, including:
- Product unavailability
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Significant pricing or product-information errors
- Technical errors
- Other legitimate operational reasons
If we cancel an order after payment has been received, the applicable refund will be processed.
8. Order Confirmation
An order confirmation indicates that we have received your order request.
Order processing and fulfilment remain subject to product availability, payment authorization and the applicable terms of your purchase.
You should check your order confirmation carefully and contact us as soon as possible if you identify an error.
9. Payments
We offer payment methods displayed at checkout.
Depending on your location and order, available methods may include:
- Online payment
- Cash on Delivery (COD)
- Other payment methods made available through our payment providers
Payment transactions may be processed by third-party payment service providers.
House of Sonam does not ask customers to share:
- OTPs
- UPI PINs
- Card PINs
- Passwords
- Banking passwords
Never share such information with anyone claiming to represent House of Sonam.
If a payment fails or cannot be authorised, the order may not be processed until a successful payment method is provided.
10. Cash on Delivery
Cash on Delivery is available only on eligible orders and serviceable delivery locations.
COD availability may depend on:
- Delivery pincode
- Order value
- Courier availability
- Operational restrictions
- Where COD is available, the option will appear during checkout.
Customers are responsible for being available to receive and pay for COD orders.
Repeated refusal or non-acceptance of COD orders may affect future COD availability.
11. Shipping and Delivery
Shipping charges, dispatch timelines, delivery estimates and related conditions are governed by our Shipping Policy.
Please review:
Shipping Policy:
https://www.houseofsonam.com/policies/shipping-policy
Our current standard shipping information includes:
- Free shipping on eligible orders of ₹299 or above.
- Orders are generally dispatched within 1–2 business days.
- Delivery generally takes 5–10 business days after dispatch.
Delivery estimates are not guarantees and may vary due to courier operations, weather, festivals, remote locations and other circumstances beyond our reasonable control.
12. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy.
Please review:
Return, Exchange & Refund Policy:
https://www.houseofsonam.com/policies/refund-policy
The applicable return period, eligibility requirements, product restrictions, inspection requirements, refund process and other conditions are set out in that policy.
13. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.
If a cancellation is accepted for an order that has already been paid for, the applicable refund will be processed according to our refund procedures.
14. Incorrect Shipping Information
Customers are responsible for ensuring that their shipping information is accurate and complete.
House of Sonam is not responsible for delays, failed deliveries or returned shipments caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Incorrect email address
- Unavailability of the customer
- Other inaccurate information supplied by the customer
Additional shipping charges may apply if an order needs to be re-dispatched after being returned because of customer-provided incorrect information.
15. Customer Accounts
Where account functionality is available, you are responsible for:
- Providing accurate information.
- Maintaining the confidentiality of your login credentials.
- Keeping your account information up to date.
- Taking reasonable steps to protect your account.
You should notify us if you believe that your account has been accessed without your permission.
House of Sonam may restrict or terminate accounts where there is reasonable evidence of fraud, misuse or violation of these Terms.
16. Intellectual Property
Unless otherwise stated, the content available on our website belongs to or is licensed to House of Sonam.
This includes:
- House of Sonam name
- Logo and branding
- Product photographs
- Website graphics
- Product descriptions
- Written content
- Videos
- llustrations
- Marketing materials
- Website design and layout
You may view and use the website for personal, non-commercial shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission, except where permitted by applicable law.
17. Customer Reviews and User Content
Customers may have opportunities to submit reviews, feedback, photographs, testimonials or other content.
By submitting content, you confirm that:
- You have the right to submit the content.
- The content is not knowingly false or misleading.
- The content does not violate another person's rights.
- The content does not contain unlawful or harmful material.
Where permitted by applicable law and the relevant submission terms, you grant House of Sonam permission to use submitted content for legitimate business, website and marketing purposes.
We may remove content that is unlawful, fraudulent, misleading, offensive, irrelevant or otherwise inappropriate.
18. Third-Party Services
Our website may use third-party services to provide functionality such as:
Ecommerce infrastructure
- Payments
- Shipping
- Analytics
- Advertising
- Customer communication
- Reviews
- Website functionality
Third-party services may operate under their own terms and privacy policies.
House of Sonam is not responsible for the independent policies, practices or availability of third-party services.
19. Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or additional information.
House of Sonam does not control third-party websites and is not responsible for their content, security, availability or privacy practices.
We encourage you to review the applicable terms and privacy policies before using third-party services.
20. Website Availability and Technical Issues
We make reasonable efforts to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from bugs
- Free from security vulnerabilities
- Compatible with every device or browser
- Website availability may occasionally be affected by:
-
Maintenance
-
Technical problems
- Hosting issues
- Internet or network disruptions
- Third-party service failures
- Security incidents
- Circumstances beyond our reasonable control
21. Limitation of Liability
To the extent permitted by applicable law, House of Sonam will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or third-party services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms limits your statutory consumer rights.
22. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
This provision does not limit any rights or remedies available to you under applicable consumer protection laws.
23. Fraud and Misuse
We may investigate activity that appears fraudulent, abusive or intended to misuse our services.
This may include:
- Payment fraud
- Fake orders
- Repeated abusive COD orders
- Product swapping
- False return claims
- Misuse of promotional offers
- Unauthorised use of another person's information
- Attempts to interfere with website or payment systems
Where reasonably necessary, we may cancel orders, restrict accounts, limit services or take appropriate legal action.
24. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Please review:
Privacy Policy:
https://www.houseofsonam.com/pages/privacy-policy
The Privacy Policy explains the information we collect, how we use it, how we share it and the choices available to you.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our business
- Products and services
- Website functionality
- Operational practices
- Applicable laws or regulations
When we make changes, we will update the “Last Updated” date at the beginning of this page.
Your continued use of the website after updated Terms are posted means that the updated Terms will apply to future use of the website, subject to applicable law.
26. Governing Law and Jurisdiction
These Terms are intended to be governed by the laws applicable in India.
Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction over the business and transaction, subject to applicable consumer protection laws and other mandatory legal rights.
Important: The specific legal entity and jurisdiction applicable to House of Sonam should be confirmed against the business's actual registration and legal structure before this clause is treated as final.
27. Consumer Rights
Nothing in these Terms is intended to remove, restrict or waive any rights that consumers are entitled to under applicable Indian consumer protection laws or other mandatory laws.
Where a provision of these Terms conflicts with a mandatory legal right, the applicable law will prevail to the extent of the conflict.
28. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law, and the remaining provisions will continue to apply to the extent permitted.
29. Entire Agreement
These Terms, together with the policies referenced on our website, including our:
- Privacy Policy
- Shipping Policy
- Return, Exchange & Refund Policy
form the terms governing your use of the House of Sonam website and purchase of products, subject to applicable law.
30. Contact Us
If you have questions about these Terms, your order or our services, please contact us:
House of Sonam
Email: support@houseofsonam.com
Phone: +91 99711 00548
WhatsApp: +91 9971662135
Support Hours:
Monday–Saturday
10:00 AM–7:00 PM
Address:
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India
Related Policies
Shipping Policy
https://www.houseofsonam.com/policies/shipping-policy
Return, Exchange & Refund Policy
https://www.houseofsonam.com/policies/refund-policy
Privacy Policy
https://www.houseofsonam.com/pages/privacy-policy