Privacy Policy
Privacy Policy
Last Updated: September 2026
At House of Sonam, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you use our website, www.houseofsonam.com, place an order, contact us, or otherwise interact with House of Sonam.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
House of Sonam
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India
Email: support@houseofsonam.com
Phone: +91 99711 00548
WhatsApp: +91 9971662135
Website: www.houseofsonam.com
For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
When you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with House of Sonam, we may collect certain information.
Information you provide directly
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Products purchased
- Payment-related information required to process your order
- Customer-service communications
- Return, exchange or refund information
- Information you provide when contacting us through WhatsApp, email or other communication channels
- Reviews, feedback, photographs or other content you voluntarily provide
We only request information that is reasonably necessary for the relevant purpose.
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Time zone
- Pages visited
- Products viewed
- Search activity on our website
- Referring website or source
- Date and time of visits
- Website interactions
- Cookies and similar technologies
3. How We Use Your Information
We may use your personal information for legitimate business purposes, including:
Processing and fulfilling orders
- Processing purchases
- Confirming orders
- Processing payments
- Packing and shipping orders
- Providing delivery updates
- Tracking shipments
- Managing returns, exchanges and refunds
Customer support
- Responding to enquiries
- Resolving complaints
- Assisting with orders
- Responding to return or exchange requests
- Providing information about our products and services
Website operations
- Operating and maintaining our website
- Improving website functionality
- Understanding how customers use our website
- Improving products, services and customer experience
- Troubleshooting technical problems
Security and fraud prevention
- Detecting and preventing fraudulent or suspicious activity
- Protecting our website and customers
- Verifying transactions where necessary
- Investigating misuse of our services
Marketing and communications
Where permitted by applicable law, we may use your information to:
- Send promotional communications
- Inform you about new products
- Share offers and promotions
- Send information about collections or campaigns
- Understand the effectiveness of marketing campaigns
You can opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.
Legal and regulatory purposes
We may use or retain information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Resolve disputes
- Enforce our terms and policies
- Protect our legal rights
4. Payment Information
When you place an order, payment information is processed through the payment method or payment service provider available at checkout.
House of Sonam does not ordinarily have access to or store your complete payment-card details such as your full card number, CVV or payment PIN.
Payment providers may process your information according to their own privacy policies and security practices.
Never share your card PIN, UPI PIN, OTP or banking password with House of Sonam or anyone claiming to represent us.
5. Shipping and Delivery Information
To fulfil your order, we may share necessary information with shipping and logistics partners.
This may include:
- Name
- Shipping address
- Phone number
- Order information
- Delivery-related information
This information is shared only to the extent reasonably necessary to fulfil and deliver your order or provide related services.
6. Sharing Your Information
We do not sell your personal information.
We may share personal information with service providers and business partners where reasonably necessary to operate our business and provide services to you.
These may include:
- Shopify and ecommerce technology providers
- Payment service providers
- Shipping and courier partners
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing service providers
- Customer-support or communication providers
- Professional advisers and service providers
- Fraud-prevention and security providers
We may also disclose information where required or permitted by applicable law, including to government authorities, courts, regulators or law-enforcement agencies.
We require service providers handling personal information on our behalf to use that information for appropriate business purposes and to take reasonable measures to protect it.
7. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our online store, process and manage orders, and provide certain website functionality.
Information collected through our store may be processed by Shopify in accordance with Shopify's applicable privacy practices.
You can review Shopify's current privacy information on Shopify's website.
8. Cookies and Similar Technologies
House of Sonam may use cookies, pixels, tags and similar technologies to operate and improve our website.
These technologies may be used for:
- Website functionality
- Remembering preferences
- Shopping-cart functionality
- Understanding website usage
- Analytics
- Measuring marketing campaigns
- Advertising and campaign performance
- Improving customer experience
- Detecting fraudulent or suspicious activity
Some cookies may be placed by third-party service providers that help us operate our website, understand customer behaviour or measure advertising performance.
Depending on your browser, device or applicable law, you may be able to manage or restrict cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of our website.
9. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.
These technologies may collect information such as:
- Pages visited
- Products viewed
- Website interactions
- Device and browser information
- Referring source
- Approximate location
- Advertising interactions
Where applicable, advertising platforms may use cookies or similar technologies to help measure campaigns or show relevant advertising.
The specific information collected depends on the technologies and services active on our website at the relevant time.
10. Marketing Communications
If you provide your contact information or otherwise consent where required, we may send you communications about:
- New collections
- Products
- Offers
- Promotions
- Gifting
- Special events
- House of Sonam updates
You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication.
You may also contact us at:
Please note that even if you opt out of promotional communications, we may still send essential transactional messages relating to your orders, payments, deliveries, returns or account.
11. WhatsApp and Customer Communications
If you contact House of Sonam through WhatsApp, we may use the information you provide to:
- Respond to your enquiry
- Assist with an order
- Process return or exchange requests
- Provide customer support
- Resolve complaints
Please avoid sending sensitive financial information, passwords, PINs or OTPs through WhatsApp or other customer-support channels.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
- Fulfil orders
- Provide customer support
- Maintain transaction and business records
- Process returns and refunds
- Prevent fraud
- Resolve disputes
- Comply with legal, tax, accounting or regulatory obligations
- Enforce our agreements and policies
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.
13. Data Security
We take reasonable measures designed to protect your personal information from:
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Alteration
- Loss
- Destruction
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You are also responsible for protecting the security of your account credentials and devices.
If you believe that your account or personal information has been compromised, please contact us promptly.
14. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
Some information may need to be retained where we are legally required or otherwise permitted to do so.
To make a privacy request, contact:
We may need to verify your identity before processing certain requests.
15. Children's Privacy
Our website is intended for adults and is not directed toward children under the age of 18.
We do not knowingly request or intentionally collect personal information from children under 18.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
16. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, applications, social-media platforms or services.
If you click on a third-party link or use a third-party service, that third party's privacy policy and terms may apply.
House of Sonam is not responsible for the privacy practices, security or content of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
17. Reviews, Photos and User-Generated Content
If you voluntarily submit a review, photograph, testimonial or other content to House of Sonam, the information you provide may be displayed or used for legitimate business and marketing purposes, subject to applicable law and any permissions or terms associated with the submission.
Please do not submit personal information about another person without their permission.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes to our website or technology
- Changes in our service providers
- Changes in applicable laws or regulations
- Changes in our privacy practices
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way House of Sonam handles personal information, please contact us.
House of Sonam
Email: support@houseofsonam.com
Phone: +91 99711 00548
WhatsApp: +91 9971662135
Support Hours:
Monday–Saturday
10:00 AM–7:00 PM
Address:
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India
For privacy requests, please include sufficient information for us to identify the relevant account, order or request.
Our Privacy Commitment
At House of Sonam, we aim to collect only the information reasonably required to operate our store, fulfil orders, support customers, improve our services and meet our legal obligations.
We do not sell your personal information.