Privacy Policy

House of Sonam

This Privacy Policy describes how houseofsonam.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

📧 Email: support@houseofsonam.com

📮 Mail:
House of Sonam
SmartX Innovators India
M-1104, 11th Floor, Monarch Tower
Ajnara Gen-X, Crossing Republic
Ghaziabad – 201016
Uttar Pradesh, India

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

Purpose of collection:
To load the website accurately for you and to perform analytics on website usage to improve our services.

Source of collection:
Collected automatically using cookies, log files, web beacons, tags, or pixels when you access our website.

Disclosure for business purposes:
Shared with our e-commerce platform provider Shopify.

Personal Information collected may include:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages or products viewed

  • Search terms

  • How you interact with the website

Order Information

Purpose of collection:

  • Process your orders and payments

  • Arrange shipping and delivery

  • Provide invoices and order confirmations

  • Communicate with you regarding your order

  • Screen orders for potential risk or fraud

  • Provide product updates, promotions, or offers

Source of collection:
Collected directly from you when you place an order.

Disclosure for business purposes:
Shared with Shopify and other payment and logistics providers.

Personal Information collected may include:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

Customer Support Information

Purpose of collection:
To provide customer support and resolve any queries or concerns.

Source of collection:
Collected directly from you when you contact us.

Personal Information collected may include:

  • Name

  • Email address

  • Phone number

  • Order details

  • Any additional information you provide

Minors

Our website is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can delete the information.

Sharing Personal Information

We share your Personal Information with trusted service providers to help us operate our business and fulfill your orders.

For example:

  • We use Shopify to power our online store.
    https://www.shopify.com/legal/privacy

  • We may also share your information when required by law, to respond to legal requests, or to protect our rights.

Behavioural Advertising

We may use your Personal Information to provide relevant advertisements and marketing communications.

For example:

You can opt out of targeted advertising through services such as:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Provide products and services

  • Process payments

  • Ship and deliver orders

  • Communicate with you

  • Improve our website and services

  • Send updates, offers, or marketing communications

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate business interests

Retention

When you place an order through our website, we will retain your Personal Information for our records unless you request that we delete it.

Automatic Decision-Making

Our platform provider Shopify may use limited automated decision-making to prevent fraud. This includes:

  • Temporary blocking of suspicious IP addresses

  • Temporary blocking of credit cards associated with fraudulent activity

These measures help protect both customers and our business.

Selling Personal Information

House of Sonam does not sell your Personal Information.

Your Rights

GDPR (For EEA Residents)

You have the right to:

  • Access your Personal Information

  • Request corrections

  • Request deletion

  • Transfer your data to another service

To exercise these rights, contact us at support@houseofsonam.com.

CCPA (For California Residents)

You have the right to:

  • Know what Personal Information we collect

  • Request deletion of your data

  • Request correction of inaccurate information

Cookies

Cookies are small data files placed on your device when you visit our website.

We use cookies to:

  • Remember your preferences

  • Improve browsing experience

  • Analyze website performance

  • Provide relevant advertising

You can control cookies through your browser settings.

For more information visit:
www.allaboutcookies.org

Do Not Track

Please note that we do not change our data collection practices when we detect a “Do Not Track” signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Complaints

If you have concerns about how your data is handled, please contact us at:

📧 support@houseofsonam.com

If you are not satisfied with our response, you may contact your local data protection authority.

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