Refund policy

Return, Exchange & Refund Policy

Last Updated: September 2026

At House of Sonam, we want you to love what you order. If there is an issue with your purchase, we are here to help.

Please read the following policy carefully to understand when a product is eligible for return, exchange or refund.

Quick Summary

7-Day Returns
Eligible unused products can be returned within 7 days of delivery.

Damaged or Incorrect Products
Damaged, defective, wrong or missing products must be reported within 48 hours of delivery.

Original Condition Required
Returned products must be unused, unworn and in their original condition and packaging.

Earrings & Hygiene-Sensitive Products
Earrings and other hygiene-sensitive products that have been worn or used are generally not eligible for return due to hygiene reasons.

1. Return Eligibility

You may request a return for an eligible product within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Not show signs of use, damage, alteration or wear.

  • Be returned with its original packaging.

  • Include tags, accessories and other items supplied with the product, where applicable.

  • Be accompanied by the original order details.

Products that are returned without the required packaging or that show signs of use may be rejected after inspection.

Important

The 7-day return period does not mean that every product is automatically eligible for return.

Certain products, categories or promotional items may have specific return restrictions. Where applicable, these restrictions will be communicated on the product page or at the time of purchase.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing from your order

  • Significantly different from the product description

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  1. Your order number

  2. Product name

  3. A brief description of the issue

  4. Clear photographs of the product

  5. Photographs of the packaging, where relevant

  6. An unboxing video, if available or requested by our team

Our team may review the information and inspect the product before approving a replacement, exchange or refund.

Please do not discard the product or its packaging until the issue has been resolved.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, an eligible product may be returned within the 7-day return period, provided it meets all return conditions.

For change-of-mind returns:

  • The product must be unused and unworn.

  • Original packaging must be intact.

  • Return shipping charges may be borne by the customer.

  • The product must pass our quality inspection before the refund is approved.

Products showing signs of use, damage, alteration or wear may not be accepted.

4. Earrings & Hygiene-Sensitive Products

For hygiene and safety reasons, worn or used earrings and other hygiene-sensitive products cannot generally be returned for change-of-mind reasons.

However, if you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery.

Such cases will be reviewed separately.

5. Exchange Policy

Eligible products may be exchanged subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Quality inspection

If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund, where applicable.

An exchange request does not automatically guarantee availability of the replacement product.

6. Products Purchased as Part of an Offer or Promotion

Products purchased using promotional discounts, special offers, bundles or other promotional campaigns may be subject to additional terms.

Where a free gift is provided with an order, the free gift may need to be returned along with the eligible product if the return changes the order's eligibility for the promotion.

Any applicable conditions will be communicated as part of the relevant offer.

7. Return Shipping Charges

For approved returns due to:

  • Change of mind

  • Incorrect selection

  • Preference-related reasons

the customer may be responsible for applicable return shipping charges.

For products that are confirmed to have been:

  • Damaged in transit

  • Incorrectly supplied

  • Defective

House of Sonam will review the case and determine the appropriate resolution.

8. Return Inspection

All returned products are subject to inspection.

Our team may check:

  • Product condition

  • Signs of wear or use

  • Scratches or damage

  • Original packaging

  • Tags and accessories

  • Whether the product matches the original order

A refund or exchange will be processed only after the returned product meets the applicable eligibility requirements.

If a returned product does not meet the requirements, it may be rejected and returned to the customer.

9. How to Request a Return or Exchange

To request a return or exchange, contact House of Sonam through WhatsApp:

WhatsApp: +91 9971662135

Please provide:

  • Order number

  • Product name

  • Reason for return/exchange

  • Photographs or video where required

Return process

Step 1: Contact us within the applicable return period.

Step 2: Share your order number and product details.

Step 3: Provide photographs/video if requested.

Step 4: Our team reviews your request.

Step 5: If approved, we provide the next steps for return/pickup.

Step 6: The returned product is inspected.

Step 7: Once approved, the applicable exchange or refund is processed.

Please wait for confirmation from our team before sending a product back.

10. Refunds

Once your returned product has been received and successfully inspected, we will process the applicable refund.

Refunds generally take 5–7 business days after refund approval to reflect in the customer's account, depending on the payment method and financial institution.

The time taken by banks or payment providers to reflect a refund may vary.

11. COD Order Refunds

For Cash on Delivery orders, refunds are generally processed through an appropriate digital payment method such as bank transfer or UPI.

We may request the following information:

  • Account holder name

  • Bank account details

  • UPI ID

  • Other information reasonably required to process the refund

For security reasons, never share your card PIN, UPI PIN or OTP with anyone claiming to process your refund.

12. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to follow the applicable return process after delivery.

13. Undelivered or Refused Orders

If an order is returned to House of Sonam because of:

  • Incorrect or incomplete address

  • Customer unavailability

  • Refusal to accept the delivery

  • Repeated unsuccessful delivery attempts

  • Incorrect or unreachable contact information

additional shipping charges may apply if the customer requests re-dispatch.

Refunds for returned shipments will be handled according to the applicable order and return conditions.

14. Free Gifts and Promotional Items

If your order includes a free gift or promotional item, the gift may need to be returned if the associated order or product is returned and the original order no longer qualifies for the promotion.

If the free gift is not returned where required, its value may be deducted from the applicable refund, where permitted.

15. Products Not Eligible for Return

Products may not be eligible for return if they:

  • Have been worn or used.

  • Are damaged after delivery due to customer handling.

  • Show signs of alteration or modification.

  • Are missing original packaging or required accessories.

  • Are returned after the applicable return period.

  • Are hygiene-sensitive products that have been used.

  • Do not meet the specific return conditions stated on the product page.

Certain promotional, customised or special-sale products may also have specific return restrictions.

16. Return Fraud and Misuse

House of Sonam reserves the right to investigate unusual or potentially fraudulent return activity.

This may include situations such as:

  • Repeated returns of used products

  • Product swapping

  • Missing components

  • False damage claims

  • Intentional damage

  • Repeated misuse of return benefits

Where appropriate, we may decline a return, exchange or refund request following an investigation.

This does not affect your rights under applicable consumer protection laws.

17. Important Product Care Note

Jewellery and accessories should be handled and stored according to the care instructions provided with the product.

Damage resulting from improper use, exposure to chemicals, water, perfume, cosmetics, excessive moisture or other factors outside the product's intended use may not qualify as a manufacturing defect.

Where a product has specific care instructions, those instructions should be followed.

18. Customer Responsibility

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Order information

Please check these details carefully before completing your order.

House of Sonam cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

19. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights available to customers under applicable Indian consumer protection laws.

Where applicable, statutory rights will continue to apply.

20. Contact Us

For return, exchange or refund assistance, please contact:

House of Sonam

WhatsApp: +91 9971662135
Phone: +91 99711 00548
Email: support@houseofsonam.com

Support Hours:
Monday–Saturday
10:00 AM–7:00 PM

Address:
11117, 11th Floor, Gaur City Mall,
Noida, Uttar Pradesh, India

When contacting us, please include your order number so that we can assist you faster.

Our Simple Return Promise

7-Day Returns
On eligible unused products.

48-Hour Issue Reporting
For damaged, defective, incorrect or missing products.

Original Condition Required
Products must be unused, unworn and returned with applicable original packaging.

Need Help?
WhatsApp us at +91 9971662135.